Cancellation and Refund Policy
For Discounted Products
As long as the package has not left our warehouse, the order may be cancelled. Cancellations can be carried out by contacting our Customer Service on telephone 022-64556666 or +91-9820380514 (Mon-Fri, 10 AM - 6 PM). If the package has already left our warehouse, we won’t be able to cancel the order.Returns
Merchandise purchased on discount cannot be returned unless there is a manufacturing defect. Customers are requested to notify the Cotton Culture Retail Customer Support team within 24hours of receipt of the order, in case of any such defects
No Refunds will be given on merchandise purchased on discount unless there is a manufacturing defect.
For Non-Discounted Products
As long as the package has not left our warehouse, the order may be cancelled. Cancellations can be carried out by contacting our Customer Service on telephone 022-64556666 or +91-9820380514 (Mon-Fri, 10 AM - 6 PM).If the package has already left our warehouse, we won’t be able to cancel the order.
In case of receipt of damaged or defective items please report the same to our Customer Service team. This should be reported within one day on receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.Deadline for Returns
You may return all items purchased in the Cotton Culture Online Shop (www.cottonculture.co.in) within 24 hours of receipt of the merchandise. To place an order for return please call our customer care number at 022-64556666 or +919820380514 (Mon-Fri, 10 AM - 6 PM).
In case of Saturday and Sunday, Monday shall be considered for the same.
Bear in mind that it is only possible for us to accept items that are returned in their original state.
The merchandise should be in an unused condition.
The same conditions apply to reduced price items.
You can send across the goods through any reputed courier agencies to the below address:
Prem Nagar, Gala No.3, Haddiwala Galli,
L.B.S. Marg, Sion ( West),
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. Exchanges If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
In case of the products sent through free shipping you will have to pay to and fro shipping
Reimbursement is normally completed within 7 to 25 working days once the request has been placed to our customer care executive. In case of returned goods, the refund is done within 7 to 25 working days after we have received the returned merchandise in good condition.
For Cash on Delivery transactions a cheque will be issued & despatched in the name & address of the person who has ordered, within 5-7 business days of the receipt of the return order. The issuance of the cheque is subject to a thorough quality check of the returned merchandise to determine whether it is returned as per the requisite terms & conditions.
For Prepaid orders(Credit/Debit Card, Net Banking), the transaction corresponding to the order will be reversed, if it is within 90 days of the original transaction date of the return order, into the Credit/Debit Card or Bank account which was used by the customer to place the order, within 8-10 working days receipt of the return order. The reversal of the transaction is subject to a thorough quality check of the returned merchandise to determine whether it is returned as per the requisite terms & conditions. In case the refund has to be made beyond 30 days of the original transaction date, a cheque will be issued & despatched in the name & address of the person who has ordered.
Cancellation and Refund Policy