Cotton Culture care
Returns & exchanges
Something not quite right? We’re here to help. Start with the request form below, then follow the updates from our care team.
Submit your return or exchange request within 7 days of delivery.
Items must be unused, unwashed, undamaged and returned with original tags and packaging.
Keep your order number and email or phone number handy to get started.
Everything you need to know
Return & exchange FAQs
How long do I have to request a return?
Requests must be raised within 7 days of delivery. Please submit them through the return/exchange form on this page.
What condition should the product be in?
Items need to be unused, unwashed, undamaged, with original tags and packaging intact. All returns are subject to inspection. Final-sale and some categories, including perfume, have exclusions.
Can I exchange for a different size?
Eligible exchanges are subject to stock availability. Additional shipping charges may apply for discounted or sale items.
My order arrived damaged or incorrect. What should I do?
Report the issue within 24 hours of delivery. Keep an unboxing video, clear product photos and your order number for the customer care team.
Are there any items I cannot return?
Used, washed or altered products, final-sale/clearance purchases and perfume products are not eligible. Sets must be returned complete. See the full policy for details.
How long does a refund take?
After an approved return passes inspection, refunds are typically processed in 1–6 business days. Bank or payment-provider timing can vary.
Need help? Monday–Saturday, 10 AM–6 PM. Read the full Return & Refund Policy, or contact support@cottonculture.co.in / +91 82779 97646.